Terms of Service

Last updated: 31 August 2026. These terms are between you and Tradeverse. Please read them carefully and keep a copy. By placing an order or using our service, you agree to them.

1. About these terms

These terms of service (the "Terms") set out the agreement between you (the "Client", "you") and Tradeverse ("we", "us", "our") for the supply of our website design and managed online-presence service.

Tradeverse is a trading name of [Legal entity name], [a sole trader / a company registered in England and Wales under company number [00000000]], whose [registered / trading] address is [Registered/trading address]. You can reach us at [email protected] or on 0800 090 3450.

If any part of these Terms is unclear, please ask us before you place an order. Nothing in these Terms affects your statutory rights.

2. Definitions

Service

The managed website and online-presence service we provide, as described in clause 3 and on our website.

Website

The website we design, build and host for you as part of the Service.

Subscription

Your ongoing, recurring agreement to receive and pay for the Service.

Fees

The recurring charge for the Service and any other charges set out in these Terms, as shown at the point of sale or on your order confirmation.

Client Content

Any text, images, logos, reviews, details or other materials you provide to us or ask us to use.

Consumer

An individual acting wholly or mainly outside their trade, business, craft or profession, as defined by UK consumer law.

3. The service

We provide a fully managed, done-for-you website service for tradespeople and small businesses. Depending on the plan you choose, the Service typically includes: website design and build; written content; local search engine optimisation (SEO) and Google Business Profile setup; registration and management of a .co.uk (or similar) domain name; secure hosting; a business email address; and ongoing updates to your Website during your Subscription.

The exact features included are those described on our website and confirmed to you at the point of sale. We may reasonably improve or update how the Service is delivered from time to time (see clause 16).

4. Placing an order

Requesting a demo is free and places you under no obligation. A binding agreement is formed when you accept a plan and we confirm your order (for example by email) or when we begin providing the Service to you, whichever is earlier.

You confirm that the information you give us is accurate, that you are authorised to enter into this agreement, and that you are at least 18 years old.

5. Fees, payment and VAT

• The Service is provided for a recurring Fee (for example monthly or annually) at the price shown when you sign up. Prices are inclusive of VAT where VAT applies. [Our VAT registration number is [VAT number].]
• Unless agreed otherwise, there is no setup fee.
• Fees are payable in advance by the payment method you provide, and recur automatically for each billing period until your Subscription is cancelled.
• By providing a payment method you authorise us (and our payment processor) to charge the recurring Fee and any other amounts due under these Terms.
• If a payment fails or is not received, we may retry the payment, contact you, and/or suspend the Service until payment is made (see clause 17).
• We may change our Fees. We will give you at least 30 days' notice of any change to your recurring Fee before it takes effect, and you may cancel before the change applies if you do not wish to continue.

6. Term and renewal

Your Subscription runs on a rolling basis for the billing period you choose (for example monthly). There is no minimum contract term and no long-term lock-in. It renews automatically at the end of each billing period unless cancelled in accordance with clause 7.

7. Cancelling and refunds

• To cancel, email us at [email protected] or call 0800 090 3450. We will confirm your cancellation.
• Cancellation takes effect at the end of your current paid billing period. Your Website and the included services (such as hosting and email) remain live until then, after which they stop.
• Fees already paid are non-refundable, and we do not provide partial refunds for any unused part of a billing period, except where you have a legal right to a refund (including under clause 8) or where required by law.
• If you have paid annually and cancel, the Service continues until the end of the paid year and is not refunded for the remaining months, except where required by law.

8. Consumer cancellation rights (cooling-off)

If you are a Consumer and you signed up at a distance (for example online or by phone), you normally have a legal right to cancel within 14 days of entering into the agreement, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• To use this right, tell us clearly within the 14-day period (by email or phone). You do not have to give a reason.
• If you ask us to start work during the 14-day period, you may be charged for the work carried out up to the point you cancel, in proportion to the full Service.
• Where the Service (or bespoke design/content) has been fully performed during the 14-day period at your request, you may lose the right to cancel for a refund.

These rights apply in addition to your other legal rights and to the cancellation option in clause 7. Business customers (including limited companies and most trading tradespeople) are not covered by these consumer cooling-off regulations, but may still cancel under clause 7.

9. Your domain name

Where a domain name is included in your plan, we register and manage it on your behalf as part of the Service, and it is yours.

• When you cancel, or at any time on request, we will transfer the domain name to you or to a registrar of your choice at no extra charge. We do not charge a release, unlock or transfer fee for your domain.
• Transfers are subject to the standard rules and timescales of the domain registry and registrars involved (for example authorisation codes, lock periods and verification). We will provide what is reasonably needed to complete the transfer promptly.
• After a transfer, you become responsible for renewing and managing the domain (including paying the relevant registrar's renewal fees). If a domain is not renewed by whoever holds it, it may expire.
• You are responsible for keeping your contact details up to date so we can reach you about the domain.

10. Ownership and the design release fee

The Service is designed to be an ongoing, managed subscription rather than a one-off purchase. During your Subscription you have full use of your Website and everything in it.

• The £270 design release fee is a genuine, agreed contribution towards our initial design, content and SEO investment. It is not a cancellation fee: you can always cancel for free (clause 7) and keep your domain (clause 9); the fee only applies if you also want to take the Website's design and content to host or reuse elsewhere within the first 6 months.
• On payment of the design release fee (where it applies), or after the 6-month point, we grant you a licence to use the delivered design and content of your Website for your own business.
• We retain ownership of, and nothing in these Terms transfers to you, any of our own underlying tools, frameworks, templates, code libraries, know-how or systems, or any third-party or stock materials, fonts, plugins or software that are licensed to us or to you by their owners on their own terms.
• You continue to own your logo, brand and any Client Content you provided.

11. Your content and responsibilities

To build and run your Website well, we rely on you to:

• Provide accurate, lawful and up-to-date information about your business, and let us know promptly when things change (such as prices, services or areas covered).
• Make sure you own, or have permission to use, any Client Content you give us (including photos, logos, reviews and text), and that it does not infringe anyone's rights or break the law.
• Review and approve drafts within a reasonable time, and cooperate with reasonable requests so we can get you live.
• Keep your account, login and payment details secure and up to date.

You are responsible for the accuracy of the information you ask us to publish (for example certifications, guarantees, pricing and claims about your work). Regulated trades must ensure their content meets any rules that apply to them.

12. Acceptable use

You must not use the Service, or ask us to publish anything, that is unlawful, fraudulent, misleading, defamatory, obscene, infringing, or that promotes illegal activity. You must not use the Service to send spam or malware, or in any way that could damage our reputation or systems, or a third party. We may remove content or refuse requests that breach this clause.

13. Hosting and availability

We host your Website using reputable providers and take reasonable steps to keep it available and secure. However, we do not guarantee that the Service or Website will be uninterrupted or error-free. From time to time we may need to carry out maintenance, updates or fixes, which we will try to schedule sensibly. We are not responsible for downtime, loss or issues caused by third-party providers, the internet, or events outside our reasonable control.

14. Search rankings and results

We use recognised, good-practice methods to help your Website get found locally, and we work on your ranking over time. However, search engines such as Google are independent third parties that control their own results using factors outside our control.

• We do not and cannot guarantee any particular ranking, position, level of traffic, number of enquiries, leads, calls or sales, or any specific business outcome.
• Rankings and results can change due to search-engine algorithm updates, competition, your reviews, your area and market conditions.
• Any timescales, examples or estimates we give are indicative only and not promises of results.

15. Third-party services

The Service relies on third parties such as domain registrars, hosting and email providers, Google, and our payment processor. Your use of those services may be subject to their own terms. We are not responsible for the acts, omissions, availability or policies of third parties, although we will act reasonably in choosing and managing them on your behalf.

16. Changes to the service

We may make reasonable changes to the Service, for example to improve it, reflect changes in technology, or comply with the law. We will not materially reduce the core features of your plan without letting you know. If we make a change that materially and negatively affects you, you may cancel under clause 7.

17. Suspension and termination by us

We may suspend or end the Service (in whole or in part) if: you fail to pay a Fee when due and do not put it right after we ask; you materially breach these Terms; you use the Service unlawfully or in breach of clause 12; or we are required to by law. Where practical and appropriate, we will give you notice and a chance to fix the problem first. If we end the Service because of your serious breach, Fees already paid are not refunded.

18. Warranties and disclaimers

We will provide the Service with reasonable care and skill. Except as expressly set out in these Terms, and subject to your statutory rights, we do not give any other warranties, conditions or guarantees, whether express or implied, including any implied warranty that the Service will meet a particular commercial objective.

19. Our liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. Your statutory rights as a Consumer are not affected.

Subject to that:

• We are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, loss of data, or any indirect or consequential loss, however it arises.
• We are not liable for loss caused by third-party services (clause 15), by search-engine outcomes (clause 14), or by content or information you provided or asked us to publish.
• Our total liability to you arising out of or in connection with the Service, whether in contract, tort (including negligence) or otherwise, is limited to the total Fees you paid to us in the 12 months before the event giving rise to the claim.

20. Your indemnity

If you are a business customer, you agree to reimburse us for any reasonable losses, costs or claims we suffer arising from Client Content you provided, from your breach of these Terms, or from your unlawful use of the Service. This clause does not apply to Consumers beyond what the law allows.

21. Data protection

We handle personal data in line with UK data protection law and our Privacy Policy, which forms part of these Terms. Each party will comply with its obligations under applicable data protection law. Please read the Privacy Policy to understand how we collect and use personal data.

22. Events outside our control

We are not responsible for any failure or delay caused by events beyond our reasonable control, including internet or hosting outages, third-party provider failures, power or equipment failures, cyber-attacks, strikes, epidemics, or acts of government. If such an event continues for a long period, either of us may cancel under clause 7.

23. Complaints

If something isn't right, please tell us first, we want to put it right. Email [email protected] or call 0800 090 3450 and we'll respond as quickly as we can. If you are a Consumer and we can't resolve things, you may also be able to use an alternative dispute resolution scheme or the courts.

24. Changes to these terms

We may update these Terms from time to time, for example to reflect changes in our service or the law. If we make a significant change, we will take reasonable steps to let you know (for example by email or a notice on our website). The version that applies is the one in force when you place an order or when a change takes effect after proper notice. The "last updated" date at the top shows when these Terms last changed.

25. General

• Entire agreement. These Terms, together with your order confirmation and our Privacy Policy, make up the whole agreement between us.
• No waiver. If we don't enforce a right straight away, we can still enforce it later.
• Severability. If any part of these Terms is found to be invalid, the rest continues to apply.
• Assignment. You may not transfer your agreement to someone else without our consent. We may transfer our rights and obligations to another business, and we'll tell you if we do; this won't affect your rights.
• Third parties. No one other than you and us has any rights under these Terms under the Contracts (Rights of Third Parties) Act 1999.
• Notices. We may contact you using the details you give us. You can contact us using the details in clause 27.

26. Governing law and jurisdiction

These Terms are governed by the law of England and Wales, and any disputes will be dealt with by the courts of England and Wales. If you are a Consumer living elsewhere in the UK, you keep the benefit of any mandatory protections of the law where you live, and you may bring proceedings in your local courts.

27. Contact us

Tradeverse
Email: [email protected]
Phone: 0800 090 3450
[Registered/trading address]